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Return & Refund

11.01.2025

Return Policy

1. How to Initiate a Return

We’re sorry to hear you’re not completely satisfied with your purchase! We gladly accept returns within 7 days of receipt for most items in new and unused condition.
For assistance, please contact us at voguecollect88@gmail.com.

Important Notes:

  • Original shipping fees are non-refundable, and customers are responsible for the cost of return shipping.*
  • Some items cannot be returned unless there is a quality issue. (See the list below.)*

2. Why Can't I Return My Items?

Returns are not accepted under the following conditions:

  • The return request is submitted after the 7-day window.
  • The items have been used or show signs of wear.
  • The items are seasonal or holiday products.*
  • The items are custom-made.

*For products with the free shipping offer, customer will be responsible   for the shipping fee when returning the product. For products without the   free shipping offer, customer will be responsible for both shipping fees.

*For these non-returnable items, if there is any issue with your order, please contact our Customer Service team for support.

 

Refund Policy

1. How to Request a Refund

  • Eligibility: You may request a refund within 7 days of receiving your package for the following reasons:
    • Defective items
    • Damaged items
    • Incorrect items
    • Missing items
  • How to Submit: Send an email to voguecollect88@gmail.com including:
    • A detailed description of the issue
    • Clear photos as evidence
  • Process: Once the Support Team verifies your claim, they will contact you to proceed with the refund.

2. How to Cancel an Order

  • Within 24 Hours:
  • After 24 Hours:
    • Unfortunately, cancellations are not possible after this period as your order will already be in preparation. We appreciate your understanding.

3. Refund Processing Time

  • Refunds are typically processed within 7-10 business days to your original payment method.
  • Note: Refund times may vary depending on your card-issuing bank. If you haven’t received your refund after 10-15 working days, please reach out to voguecollect88@gmail.com for assistance.