Shipping Policy

Thank you for choosing our products! We are committed to providing exceptional service and ensuring your order arrives safely and on time.

1. Processing Time

Orders are processed within 2-7 business days before being shipped.

Please note: Processing time does not include weekends or holidays.

2. Shipping Methods & Delivery Time

Delivery time depends on the chosen shipping method and destination.

Formula for Delivery Time:
Delivery Time = Processing Time + Shipping Time

Orders are shipped once all items are available in the warehouse.
Delivery times may be delayed during peak seasons.

Important Note:
“Transport by sea” is not available for certain products, including those containing batteries, liquids, creams, cosmetics, or similar items.

For shipping details to other regions or alternative methods, please contact us for assistance.

3. Shipping Rates

Shipping fees are calculated based on the weight, dimensions, and destination of the package.

Shipping costs are not included in product prices.
To view shipping fees, simply enter your shipping address at checkout.

4. Order Tracking

After your order is shipped, you will receive a confirmation email with tracking information.

You can track your order by logging into your account on our website or using the "Order Tracking" link for detailed updates.

5. Lost or Stolen Packages

Delayed Tracking Updates:
- If your package tracking hasn’t been updated for an extended period, please contact us. We will help locate the package or file a claim with the shipping carrier.
Marked as Delivered but Not Received:
- If your package is marked as delivered but hasn’t arrived, contact us within 7 days of the delivery confirmation.
- Inquiries made after 7 days may be harder to investigate with the carrier, but we will still do our best to help resolve the issue.

6. Contact Us

If you have any questions, please reach out to us at voguecollect88@gmail.com. We strive to respond within 1 business day.